Browse our Frequently Asked Questions below.
Have a question but can't find the answer? Get in contact by emailing forthebusycooks@gmail.com
Your sweet treats look delicious! How can I make a purchase?
Go to shopforthebusycooks.com, click on the product(s) that catch your fancy and checkout! As easy as A-B-C!
Is your food business registered with the appropriate authorities?
Yes. For The Busy Cooks is registered with the relevant council. As such, we are subject to hygiene inspections by the Food Standards Agency.
Is your packaging eco-friendly?
We have taken great care to ensure that all of our packaging is as eco-friendly as possible. Our boxes are made from recyclable cardboard and each individual brownie is wrapped in biodegradable and compostable cellophane for freshness. Cellophane is not recyclable. Please discard of all packaging in the appropriate bins and check with your local authority for their rules on recycling.
Are all of the products handmade?
Yes all of our products are handmade! We lovingly make all products in small-batches in our domestic kitchen in London. In each box is a card with a crafted poem about our founder and CEO, Jessica Thomas.
Do you deliver outside of the UK?
Unfortunately we only deliver to the United Kingdom at the moment. This is so that we can ensure that every yummy bite is as fresh as possible. However, because we are soo passionate about our business
as we expand we hope to allow our delicious goods to be made available all around the world! Subscribe to our newsletter to receive any future updates - watch this space!
Are all brownies and blondies available for UK delivery? Yes. All of our products can be shipped anywhere in the UK.
My order has not arrived yet. Where is it?
Orders are dispatched every Monday. The cut-off time is Friday at 2pm. This means that if you order before 2pm on a Friday, your order will be sent on Monday. If you place your order after 2pm on a Friday, your order will be sent on the following dispatch day.
All orders are sent via Royal Mail's Tracked-24 delivery, which aims to deliver on the next working day (the day after your order has been dispatched, so Tuesday). However, we are not responsible for any delays. A confirmation of dispatch (along with your tracking number) will be emailed to you. In the unfortunate event that your delivery is delayed, please contact Royal Mail directly as we are not liable for any delays/ damages once orders have left our premises.
How do I store my brownies or blondies?
It is advised that you store your products in the fridge. A use-by date is written on each box and is calculated from the date your product is made. For best results, warm in the microwave for 15 seconds and serve with vanilla ice cream.
I have a nut allergy. Can I still buy your products?
Unfortunately not. Nuts and other nut-based products are handled in our domestic kitchen. DO NOT CONSUME ANY OF OUR PRODUCTS IF YOU HAVE ANY ALLERGY.
I cannot consume products that contain certain allergens. Which of your items can I buy?
All items are handmade and produced in the same environment. Therefore, even if the product you want to buy is free from the allergen you can’t consume, we cannot assure you with 100% certainty that it has not come into contact with other products that do contain the allergen. As such, we advise that you do not make a purchase if you or the person who will consume the product has an allergy.
Please refer to individual product page for product specific allergen information. DO NOT CONSUME ANY OF OUR PRODUCTS IF YOU HAVE ANY ALLERGY.
Do you sell vegan or gluten-free products?
Yes, we have some vegan products available for purchase. However, our products are not suitable for those who are allergic to dairy as we cannot guarantee that there are no traces of dairy products. We do not currently sell gluten-free products.
Please purchase with caution and refer to the individual products page for more information on allergens. DO NOT CONSUME ANY OF OUR PRODUCTS IF YOU HAVE ANY ALLERGY.
I loved my order! It was yummy, what can I do next?
Thank you soo much! As we are a small business we appreciate people spreading the word if they enjoyed our products! Click here to leave a Google Review. Why not take a picture of your order and upload it to social media?
Click here for our instagram, make sure to tag @forthebusycooks.
There was a problem with my order.
Oh no! Here at For The Busy Cooks we strive to ensure all products are as perfect as can be, but we understand that sometimes mistakes can happen. If there is a problem please contact us straightaway by emailing
forthebusycooks@gmail.com along with your name, a photo of the problem and a brief explanation. We aim to reply to all enquiries within 3 working days.
